The convergence of online media and globalization poses three challenges for technical communicators: (1) how to create online materials usable by culturally distinct audiences; (2) how cultural and linguistic characteristics affect the nature of international online interaction; and (3) how globalization impacts education and training through international online media. Published in Culture, Communication, & Cyberspace: Rethinking Technical Communication for International Online Environments. Edited by Kirk St.Amant and me.
What is the professional role of the technical communicator in a single-sourcing work environment? What sorts of professional and managerial identities change? In my article in the Journal of Technical Writing and Communication, I show how new communication technologies reorganize tasks and people in ways that can be promising for technical communicators.