UX designers and we developers can play a role in the cultivation of civil discourse on virtual communities. Read my article in the May 2017 issue of UXPA magazine.

In the May 2016 issue of intercom (get PDF here), I wrote about the unique challenges web developers and technical communicators face when creating content for immigrants. Because immigrants balance multiple cultural identities, content creators need to focus less on one specific cultural orientation and more on how different cultures are integrated in online activity.

UX Matters published my article about transnational human-computer interaction. The article discusses transnational HCI within the context of a study of Russian-American web users.

Mexican-Americans comprise the largest and most important demographic of immigrants to the United States. This article, published by UXPA Magazine, presents data from a study detailing their web use habits and preferences. El Proyecto de Tendencias Hispánicas de Pew en 2011 reportó que este grupo es muy importante demográficamente, ya que los mexicano-americanos son la … Continue reading Mexican-Americans Online/Preferencias Culturales: Mexicanos-Americanos en la Web

Cross-Culture Usability specialists emphasize customization according to local groups, but is it possible to draw upon commonly shared UI instincts among disparate groups and deploy them in UI design? See my article in IEEE Transactions on Professional Communication.

To the firm: We have completed the usability test of the revised web portal. Our tests evaluated three aspects of user interaction: the efficiency with which tasks could be completed; the effectiveness of tasks performed; and the satisfaction of users. On each of these measures, we were sobered to learn that none rated highly. We … Continue reading Vicissitudes of User Testing