The convergence of online media and globalization poses three challenges for technical communicators: (1) how to create online materials usable by culturally distinct audiences; (2) how cultural and linguistic characteristics affect the nature of international online interaction; and (3) how globalization impacts education and training through international online media. Published in Culture, Communication, & Cyberspace: Rethinking Technical Communication for International Online Environments. Edited by Kirk St.Amant and me.
Краткое изложение теорий Гирта Хофстеде и Эдварда Холла о межкультурном обмене информацией с точки зрения потребительских свойств веб-сайтов. Юзабилити Бюллетень. Выпуск № 19.
Most everyone agrees that web site design should be tailored to the specific needs, moraes, and habits of groups based on culture. However, some situations involve the interaction of groups from many different cultures at once. Examples might include social media users networked with people worldwide; multi-national business sites; and educational support systems combining US … Continue reading Card Sorts by Multi-Ethnic Users
What is the most credible way to gain entrance into a virtual ethnic community? You may need to think of cultivating "ethos," that is, the credibility you exude through your writing. Straightforward enough, you think, as people are naturally drawn to charisma and erudition in any and all situations, but online there's one extra complication: … Continue reading Researching Virtual Communities
Cross-Culture Usability specialists emphasize customization according to local groups, but is it possible to draw upon commonly shared UI instincts among disparate groups and deploy them in UI design? See my article in IEEE Transactions on Professional Communication.
If we were to develop a theory-based paradigm to inform single-sourcing, content management, reuse, DITA, and similar techniques, what rhetorical historical sources could we use? Through the rhetoric of sublation, the poetic theories of early twentieth-century Russian Acmeism may offer one paradigm for how to conceptualize single-sourcing. Access here.
What are the most salient usability issues that relate to single-sourcing? How can XML-based markup languages be applied to improve the usability of networked media? Find my article in Technical Communication 51 (3) pp. 399-408, 2004.
What is the professional role of the technical communicator in a single-sourcing work environment? What sorts of professional and managerial identities change? In my article in the Journal of Technical Writing and Communication, I show how new communication technologies reorganize tasks and people in ways that can be promising for technical communicators.
If you wanted to develop a websites for immigrants, what specific features and navigation would you need? Is it possible to come up with how-to steps for this task? Find my article in Technical Communication 48 (4), pp. 435-448, 2001.
This article analyzes how participation on a Russian émigré Web site develops a communal identity or "ethos." This ethos emerges primarily through three activities: the creation of cultural and technical resources; the linking of other pages to the site; and the debate and dialogue on bulletin boards. Together these activities form a transnational rhetorical community … Continue reading Communal Identity on Émigré Web Sites